Patients cannot get through
Calls go unanswered, scheduling capacity stays hidden, and access suffers.
Independent medical practice consulting
Your practice should not feel this hard to run.
I help physicians and practice leaders find the operational problems draining time, access, and staff capacity—then build practical systems that work in the real world.
Book a conversation30 minutes. No pitch.
Just a conversation.
Explore services ↓
Just a conversation.
Meet Kelly Mendoza
Experience from inside the practice.
For more than 25 years, I have worked alongside physicians, administrators, and clinical teams to solve the operational, financial, and people challenges that consume medical practices.
My approach is collaborative, practical, and grounded in what actually works for the business, the team, and the patient experience.
More about Kelly →25+years in healthcare administration
Insidemedical practices—not consulting from the sidelines
Practicalsolutions built for physicians, staff, and patients
Where operations break down
Small problems become expensive patterns.
Staff carry unclear workloads
Roles overlap, handoffs fail, and your best employees spend time fixing avoidable problems.
Physicians absorb the friction
Administrative burden grows while clinical time and leadership focus shrink.
How I help
Start with the level of support your practice needs.
Every engagement is scoped around a real operational problem—not a generic consulting playbook.
01
A focused first step
Practice Operations Discovery Session
A 60–90 minute virtual working session with the physician or practice manager to identify the most urgent operational issue and determine the right next step.
- Staffing and workload
- Patient access
- Workflow breakdowns
- Administrative burden
$25060–90 minutesBook a session →
02
See the whole operation clearly
10-Point Practice Efficiency Audit
A 1–2 week assessment of the systems shaping access, workload, financial flow, and day-to-day performance.
Phone systemPatient accessSchedulingStaffing and rolesFront-office workflowClinical workflowReferrals and authorizationsRevenue-cycle workflowTechnology and automationSOPs, KPIs and ownership
What you receive: A written report identifying the 5–10 highest-impact improvements, prioritized for action.
$1,0001–2 weeksRequest an audit →
03
Fix one high-impact problem
Practice Optimization Project
We take one defined operational problem and move it from recurring frustration to a documented, measurable process.
Reduce phone abandonmentImprove scheduling accessRedesign front-office workflowClarify roles and workloadsStreamline referrals and prior authorizationsRepair revenue-cycle handoffsBuild essential SOPsImplement a practical KPI dashboard
$1,500–$3,000Scoped by projectDiscuss a project →
04
Experienced leadership without a full-time hire
Fractional Practice Administrator
Part-time operational leadership for practices that need consistent management support, accountability, and forward movement.
- Weekly management meeting
- Operational problem solving
- Staff workflow review
- KPI review
- SOP development
- Practice-management coaching
- Strategic planning
Custom pricingDetermined by practice needs and scopeExplore fractional support →
About Kelly Mendoza
Experience from inside the practice.
I bring more than 25 years of real-world experience in healthcare administration, practice leadership, and medical-practice operations. As a Certified Medical Practice Executive, I have worked alongside physicians, hospital administrators, and clinical teams through the operational, financial, and people challenges that come with running a successful healthcare organization.
Healthcare strategies need to work beyond the plan. After more than two decades inside medical practices, I understand what happens behind the scenes, and how persistent operational problems consume time, staff capacity, and physician attention.
My approach is collaborative, practical, and grounded in the business owner’s point of view. The goal is not more complexity. It is a stronger operation that supports physicians, employees, and the patient experience.
Additional services
Back-office support when you need it.
Payroll processingBookkeepingMonth-end financial reportingCredentialingPhysician call schedules
A practical place to start
Bring the problem that keeps showing up.
We’ll look at what is happening, where the process is breaking down, and what a realistic solution requires.
Book a conversation30 minutes. No pitch.
Just a conversation.
Just a conversation.